Shipping delivery times:

All orders are processed and shipped from New Zealand. Delivery times may vary depending on your address, weekends and public holidays. See expected time for delivery in chart below.

Zone (Area) Transit (Days)
Sydney 4 – 7 Days
NSW 4 – 7 Days
Melbourne 4 – 7 Days
Victoria 4 – 7 Days
Brisbane 4 – 7 Days
Queensland 7 – 10 Days
South Australia 7-10 Days
Western Australia 7 – 10 Days
Tasmania 5 – 10 Days
Northern Territory 9 – 12 Days

First Endurance is dedicated to offering you the best customer service available, ensuring your complete satisfaction. Your opinions, questions, and feedback are important to us. Contact First Endurance by using the information below:

FAQ:

You might be able to find the answer to your question in our Ordering FAQ section. For individual product questions, see the Q&A page under the product you have questions about.

Email Support:

AU Shipping, orders and delivery sales@vsports.co

Contact Details:

First Endurance Australasia
C/- V Sports Limited (NZ)
202 Park Road North
Hastings, Hawkes Bay
New Zealand

New Zealand: +64-6-281-2198
Australia: +61-386-57-5511

Returns & Refund Policy:  – 100% Performance Guarantee

First Endurance is dedicated to bringing you the best endurance products available. Our “100% Performance Guarantee” ensures that any item you purchase from First Endurance meets the high performance standards. First Endurance uses only the finest ingredients and follows stringent quality control to ensure you receive the highest potency and purity.

For items ordered at First Endurance Australia. e-mail info@firstendurance.net.au within 30 days of purchase to receive detailed instructions on how to return your purchase. Policy: Limit one sku per customer (not valid for multiple units of the same item). Only valid for products purchased through firstendurance.net.au Returns must be requested within 30 days of purchase. Refunds will be processed within 24hours of receiving returned items.

Return Address

 

V Sports Limited
4/14 Jellicoe St

Cheltenham

Victoria 3192

Australia


 


ORDERING FAQ

To better serve you, we have compiled a list of our most frequently asked questions below.



Canceling an Order

Can I cancel an order?

Orders cannot be canceled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

Returns

 

Credit card transactions

Are credit card transactions on firstendurance.net.au safe?

Absolutely! In fact, it is statistically safer to use your credit card over the Internet than in a restaurant or department store. First Endurance Australasia uses secure PCI Compliant providers which provide secure encryption technology that works with all modern browser, so that onlyFirst Endurance Australasia can read a customer’s personal information. If you would like more information about our credit card security policy, please read Privacy and Security on bottom link on our front page. (You may have to scroll down.)

Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. we may call to verify your details. We will never ask for your entire credit card detail, If the billing address on your First Endurance account differs from the billing address on your bank’s records, you could be declined. Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information. Additionally, we do not have the capability to validate funds on cards issued by foreign banks.


Payment options

What are my payment options?

We accept Visa, Mastercard, and Discover credit cards.


Product availability

Why would an item be out of stock when it still appears on your site?

Because of some unforeseen increased demand, First Endurance may sell out of any product at any time. First Endurance will do everything within our power to always have product in our warehouse.


Sales tax

Does First Endurance charge sales tax? 

For Australian regulatory issues all Australian First Endurance shipped product is for-filled from local government certified food-safe hygiene facilities in NZ. In typical instances like all overseas purchases the customer is deemed the importer and responsible for any additional taxes, presently there are no Federal or State taxes on orders over $1000.00 AUD, However this threshold may change in the future, to stop Australian based businesses parallel importing large un-taxable volumes, where local suitable substitutes may be available, however for specialised nutrients and niche supplements such as ours. First Endurance Customers and Individuals are still free to personal purchase and we take into account thresholds to ensure your order does not exceed these limits. In New Zealand all Local orders incur 15% sales tax and can be tax deductible as part of corporate sponsorship. Branding and Marketing Logo material can be provided for your First Endurance Sponsor a we actively partner businesses with Athletes in both Australia and New Zealand and offer a corporate sponsorship pricing programmes to give your company’s athlete every chance of maximum exposure and return for your corporate investment.